Return policy

Return Window

You have a generous 15 – calendar – day return period starting from the delivery date of your order. This gives you enough time to decide if the watch or clock suits your style and needs.

Condition Standards

The returned item must be in its original, unused condition, free from any scratches, marks, or signs of wear. All original packaging, including boxes, manuals, and protective materials, should be intact and undamaged, just as it was when shipped from our warehouse.

Return Steps

Contact Us: Reach out to our customer support via email with your order number and return reason.

Get Approval: We’ll review your request and, if eligible, send you a return authorization code (RAC) and return instructions.

Ship Back: Package the item securely using the original or suitable packaging. Use a trackable shipping service and cover the return shipping costs, unless the return is due to our error (e.g., wrong or damaged item).

Refund Process

Upon receiving and inspecting the returned item, if it meets the conditions, we’ll start the refund. The refund will be credited back to your original payment method. It may take 10 business days for the refund to show in your account, depending on your financial institution.

For any queries about this policy, feel free to contact our customer service team. We’re here to ensure your satisfaction.